Complaints Procedure

Our complaint procedure aims to resolve your problem as quickly as possible. At all stages of this process we will endeavor to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days.

This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.

Stage 2

If for any reason, you are not satisfied with our response, you should write to the:

E Direct Link Ltd
Richmond House
8 Richmond Gardens
Bournemouth
Dorset
BH1 1JE

After acknowledgement of your letter, we will make a full independent assessment and then provide a complete, written response within 14 working days.

Stage 3

If you feel that your concern still remains unresolved having received the written response from stage 2, please write to the Managing Director, enclosing all previous correspondence:

Rudy Kazal
E Direct Link Ltd
Richmond House
8 Richmond Gardens
Bournemouth
Dorset
BH1 1JE

The Managing Director of the Company will investigate your complaint in detail, the result of such investigation will be passed back to the relevant department manager to report to you in detail of any such findings and the proposed resolution to the situation.

Accreditations

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About Us

We have grown from humble beginnings to become a recognised international company